Operations Support Coordinator 

Job Summary

We are hiring an experienced Operations Support Coordinator to support our Parts Department, Service Department, and Equipment Rental Operations in the Charlotte market.

This role supports dispatch, work orders, parts ordering, rental scheduling, and customer communication in a fast-paced B2B industrial equipment dealership.

Candidates with experience in service coordination, parts administration, equipment rental operations, heavy equipment support, or mechanical service environments are strongly encouraged to apply.

Key Responsibilities

Parts Coordination Responsibilities

• Process customer parts orders (phone, email, online)
• Manage inventory availability and backorders
• Coordinate UPS and LTL freight shipments
• Communicate order status and ETA updates
• Support warranty documentation and claims

Service Coordination Responsibilities

• Assist with scheduling and dispatching field technicians
• Open, track, and close service work orders
• Communicate job status updates with customers
• Support billing accuracy and service documentation

Equipment Rental Responsibilities

• Track rental fleet availability
• Coordinate equipment deliveries and pickups
• Manage rental contracts and documentation
• Support rent-to-own and municipal rental accounts
• Monitor rental utilization and returns

Qualifications

• 2+ years experience in service coordination, dispatch, parts coordination, rental coordination, or industrial administrative support
• Experience in heavy equipment, industrial equipment, automotive service, or mechanical environments
• Strong organizational and multitasking skills
• Strong phone and customer communication skills
• Computer proficiency (ERP systems, inventory software, Microsoft Office)

Preferred:

• Dispatch experience
• Equipment rental industry experience
• Knowledge of floor scrubbers, sweepers, forklifts, or material handling equipment
• Experience supporting B2B customers

Compensation

$52,000 – $68,000 per year (based on experience)

Why Join Us?

• Stable, essential equipment industry
• Performance growth opportunity
• Career advancement path into operations or management
• Fast-paced, team-oriented environment
• Opportunity to support municipal and B2B accounts